All returns must be approved prior to dispatch by phone on (02) 4365 5529 or via email at firstname.lastname@example.org within 21 days of the invoice date.
A return authority (RA) number will be provided which needs to be clearly indicated on the package or invoice.
If the goods are returned without a return authority number, a 2% penalty charge will apply to the credit for goods, should they be accepted.
If reason for return is for other than our error, then a $5.00 unit penalty to the maximum of $20 per claim will apply to cover our return to stock and handling expenses.
All goods must be in a re-sellable condition i.e. still intact and un-opened. If they are not in this state they will be rejected and sent back.
COD customers cannot return goods back unless they are faulty or received the incorrect item. All returns must be sent back to Erina. If Zibara Pty Ltd are at fault we are to arrange a courier to pick up. If the client is returning due to cancelled order, client changing their mind or have sent us the incorrect style, colour or size they are to send the goods back at their expense and a re-stocking fee will apply.
Please send your returned items to:
227 Central Coast Highway, Erina NSW 2250.